Frequently Asked Questions
Frequently Asked Questions (FAQ)
What materials are used in your jewelry?
We use high-quality recycled gold purchased from a Canadian refinery. Our gemstones are sourced individually based on client needs. Diamonds used in our jewelry are either lab-grown or responsibly sourced Canadian diamonds. This ensures our pieces are both durable and elegant.
Can I customize or personalize my jewelry?
Yes! We offer customization options such as engraving and selecting different gemstones to suit your preferences. Contact our Amanda Support team for more details.
What is the quality of your diamonds or gemstones?
Our diamonds are carefully chosen for their excellent cut, color, clarity, and carat weight. All gemstones are hand-selected for their quality and authenticity, ensuring every piece meets our high standards.
Do you offer a warranty or guarantee?
Yes, we provide a 30-day warranty on all our jewelry. This warranty guarantees the quality and craftsmanship of our products. Please refer to our full warranty policy for more details.
How do I determine my ring size or jewelry measurements?
We recommend visiting our studio to try on ring sizers for a perfect fit. Alternatively, you can visit your local jewelry store, where they will happily assist with accurate sizing.
What is the shipping process, and how long does it take?
We ship via Canada Post and provide a tracking number for every shipment. Orders within BC, Canada, typically arrive within 3 to 4 business days. Shipping costs and estimated delivery times are outlined during the checkout process.
Is the jewelry ethically sourced or certified?
We are committed to ethical sourcing and environmentally responsible practices. Our diamonds and gemstones may come with certifications upon request. Please contact us if you'd like more information.
Can I track my order?
Yes, you can track your order by logging into your account or using the tracking information provided in your shipping confirmation email.
What payment methods do you accept?
We accept the following payment methods:
[List your accepted payment methods here.]
Our payment system ensures a secure and convenient shopping experience.
How can I contact customer support?
You can reach our customer support team via:
- Email: amandagreenjewelry@gmail.com
- Phone: +1 604 3899546
We'll be happy to respond to all questions within one working day.
Are there any care or maintenance tips for specific jewelry pieces?
Yes, we provide a comprehensive Jewelry Care Guide with detailed instructions for maintaining and cleaning your unique jewelry pieces.