Shipping policy
Processing Time
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Ready-to-ship items: 3–5 business days.
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Out-of-stock styles: Please allow up to 2 weeks for production before shipping.
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Custom and made-to-order pieces: Timelines vary and will be confirmed when you place your order.
Shipping Rates
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Vancouver & Sea-to-Sky: $17 CAD
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Rest of BC: $24 CAD
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USA: $28 CAD
US customers: Import duties, state taxes, or tariffs may apply and are the buyer’s responsibility.
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International: $29 CAD
International customers: Customs duties, VAT, or tariffs may apply depending on your country and are the buyer’s responsibility.
Delivery Times
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Canada: 2–7 business days
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USA: 5–10 business days
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International: 7–21 business days
(delays may occur due to customs or peak seasons)
Tracking
All shipments include tracking. You’ll receive details by email once your order is dispatched.
Returns & Exchanges
Because each piece is handmade, returns are only accepted for items damaged in transit or defective upon arrival. Custom orders are final sale. Please contact me within 7 days of delivery if there’s an issue.