GIFT CARDS - Sent by email
GIFT CARDS - Sent by email
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Gift Cards: may be purchased as an e‐gift. The card never expires and can be redeemed online at https://jewellerajgreen.com.
Please Note:
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A gift card cannot be used to purchase another gift card.
- If the amount of your gift card does not cover the total purchase amount, you will need to pay for the remainder of the purchase with an additional form of payment.
- If the amount of your gift card is for more than the total order amount, the balance amount will be stored on your gift card account for future use.
- Gift cards are non‐transferable, non‐refundable and are not redeemable for cash.
- Lost or stolen gift cards cannot be replaced unless you know the code of the gift card.
- Gift cards are not reloadable.
- Please make sure to hold onto all gift cards used in your purchase until your order arrives. If your order cannot be fulfilled, it may be necessary to grant credit back to the card(s).
- If you have any additional questions, please contact: Amandagreenjewelry@gmail.com
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Shipping & Returns
Processing Time
Ready-to-ship items: 3–5 business days.
Out-of-stock styles: Please allow up to 2 weeks for production before shipping.
Custom and made-to-order pieces: Timelines vary and will be confirmed at the time of purchase.
Shipping Rates
Vancouver & Sea-to-Sky: $17 CAD
Rest of BC: $24 CAD
USA: $28 CAD
US customers: Please note that import duties, taxes, or tariffs may apply. These fees are the buyer’s responsibility.
International: $29 CAD
International customers: Your country may charge customs duties, VAT, or tariffs at delivery. These fees are not included in the shipping price and are the buyer’s responsibility.
Delivery Times
Canada: 2–7 business days (depending on location)
USA: 5–10 business days
International: 7–21 business days
Delays may occur due to customs or peak holiday seasons.
Tracking
All orders are shipped with tracking. You will receive tracking information by email once your order has been dispatched.
Returns & Exchanges
Online Purchases
I want you to love the jewellery you’ve purchased. If for any reason you are not completely satisfied, please contact me within 10 days of your invoice date. You may return the item for a refund, less a 10% restocking fee.
Refund Method
Refunds will be issued to the original payment method used at checkout.
Contact Information
Please notify me of your intention to return an item before shipping it back.
Contact form: https://amandagreenjewelry.com/pages/contact
Email: amanda@amandagreenjewelry.com
Purchases from stockist
If your jewelry was purchased through a retail stockist, please get in touch with the store directly for their return policy.
For small modifications (e.g., a longer chain or ring resizing), you may email me directly. Additional charges may apply, but I will always do my best to ensure your piece is perfect for you.
Conditions for Returns
Items must be returned in new, unused condition, with all original packaging and documentation included.
Return shipping costs are the responsibility of the customer.
I am not liable for items lost or damaged in return transit; for your protection, please use a tracked and insured delivery service.
Custom Orders
Due to their unique, made-to-order nature, custom and bespoke commissions are final sale and cannot be returned or exchanged.