Processing Time

All jewelry is handcrafted in my Squamish studio.

Ready-to-ship items: 3–5 business days

Out-of-stock styles: Please allow up to 2 weeks for production before shipping

Custom and made-to-order pieces: Timelines vary depending on the project and will be confirmed when your order is placed

How Shipping Rates Are Calculated

Shipping is automatically calculated at checkout based on your location and current Canada Post rates. The amounts listed below are the approximate rates customers can expect. Final rates shown at checkout may vary slightly depending on destination and current postal costs.

Approximate Shipping Rates

Vancouver and Sea-to-Sky: Approximately $19 CAD

Rest of British Columbia: Approximately $26 CAD

United States: Approximately $35 CAD

U.S. Duties
Orders shipped to the United States may incur import duties charged by U.S. Customs. Most sterling silver jewelry enters at approximately 2.5 percent, and most gold jewelry at roughly 5.5 percent. U.S. Customs collects these fees, and they are the responsibility of the customer. Amanda Green Jewelry is not responsible for customs delays or charges.

International: Approximately $48 CAD

International Duties and Taxes
Customs duties, VAT, or tariffs may apply depending on your country. These fees are not included in your order total and are the customer's responsibility.

Delivery Times

Estimated delivery times provided by Canada Post:

Canada: 2–7 business days

United States: 5–10 business days

International: 7–21 business days

Delays may occur due to customs processing, holidays, weather events, or peak mailing periods.

Tracking

All shipments include tracking. Your tracking number will be emailed to you once your order has been dispatched.

Lost or Delayed Packages

Once an item has been shipped, Canada Post is responsible for delivery. If your parcel appears lost or delayed, I can assist in opening an investigation with Canada Post. Refunds are not issued for delays caused by postal services or customs authorities.

Returns & Exchanges

Online Purchases

I want you to love the jewelry you purchase. If, for any reason, you are not completely satisfied, please get in touch with me within 10 days of your invoice date. You may return the item for a refund, less a 10 percent restocking fee.

Refund Method

Refunds will be issued to the original payment method used at checkout once the returned item has been received and inspected.

Contact Information

Please notify me of your intention to return an item before shipping it back.

Contact form: https://amandagreenjewelry.com/pages/contact

Email: amanda@amandagreenjewelry.com

Purchases from Stockists

If your jewelry was purchased through a retail stockist, please get in touch with the store directly for their return policy.
For small modifications such as a longer chain or ring resizing, you may email me directly. Additional charges may apply, but I will always do my best to ensure your piece is perfect for you.

Conditions for Returns

Items must be returned in new, unused condition, with all original packaging and documentation included.

Return shipping costs are the responsibility of the customer.

I am not liable for items lost or damaged in return transit; for your protection, please use a tracked and insured delivery service.

Custom Orders

Due to their unique, made-to-order nature, custom and bespoke commissions are final sale and cannot be returned or exchanged.